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Shipping & Returns

Shipping 

We can ship to virtually any address in the world.  Note that there are restrictions on some products, and some products cannot be shipped to international destinations. 

All domestic orders are handled via USPS Priority Mail. We offer flat-rate, weight-based, and free (on US domestic orders $35 and over) shipping options. Shipping costs for each method are provided in your shopping cart for comparison at the time of order. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.  Most orders will be shipped within 2 - 5 business days from the date the order is received; however, there may be a rare instance where shipping is delayed (e.g., inventory depletion).  If so, you will be notified via email or phone within 1 - 2 days of placing your order. 

For non-US (international) orders, please Contact Us to calculate shipping costs and estimated delivery time.

Returns 

You may return most new, unopened items within 15 days of delivery for a full refund.  We'll also pay the return shipping costs up to $6.95 if the return is a result of our error (e.g., you received an incorrect or defective item). 

You should expect to receive your refund within four weeks of providing your package to the return shipper; however, in many cases you will receive a refund more quickly.  This time period includes the transit time for us to receive your return from the shipper (5 - 10 business days), the time it takes us to process your return once we receive it (3 - 5 business days), and the time it takes your bank to process our refund request (5 - 10 business days). 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return.  We will respond quickly with instructions for how to return items from your order.